Returns, Refunds & Cancellation Policy

1. Order Cancellation

Orders may be cancelled within 24 hours, provided they haven’t been dispatched.
Email: ophelliatrading@gmail.com. Merchant will not store,sell,share,rent, or lease any debit/credit card details to third parties.

  • Eligible within 7 days of delivery if:
  • Product is unopened, unused, and in original packaging
  • Return is accompanied by the original receipt
    Product is returned via the same courier used for delivery
2. Non-returnable items:

  • Opened food items

  • Custom or special-order products

2. Refunds
  • Processed to the original payment method
  • Timeframe: 10 to 45 business days, depending on the issuing bank


All refund requests must be sent to ophelliatrading@gmail.com with proof of purchase and reason for return.

Wrong, Defective, Damaged, or Tampered Products are eligible for free replacement or full refund.