Privacy Policy

Personal Data Protection Policy

This Privacy Policy (“Policy”) outlines how OPHELLIA GHEE & VEGETABLE OIL TRADING L.L.C (the “Company”) collects, processes, and protects personal data of users (“Users”) who access or interact with our website, online services, or enter into any agreements with us. The Policy is in compliance with applicable laws of the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

1. General Provisions
  • The Company processes all personal data lawfully, fairly, and transparently, in accordance with UAE Federal Law.
  • By accessing our website or using our services, you consent to the collection, use, and storage of your personal data as described in this Policy.
  • If you do not agree with the terms of this Policy, please refrain from using our services or website.
2. Personal Data Collection & Confidentiality

2.1 Categories of Personal Data We May Collect:

  • Full name
  • Date and place of birth
  • Nationality
  • Residential address
  • Contact information (email, phone number)
  • Passport or Emirates ID details
  • IP address and browser/device data (via cookies)
  • Education and profession (when relevant)

We also collect technical and behavioral data automatically through cookies, analytics tools, and session tracking.

2.2 Key Principles

  • All personal data is treated as confidential and is securely stored. credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to third parties.
  • This Policy applies only to our owned and operated platforms. We are not responsible for third-party websites linked on our platform. Users should contact these entities directly for any queries about their use of the information that they collect.
  • Users are responsible for ensuring that all data provided is accurate, up to date, and complete.
3. Purpose of Data Processing

Your personal data may be used for the following lawful purposes:

  • Verifying and authenticating Users
  • Providing products, services, or support
  • Managing accounts and processing transactions
  • Complying with contractual obligations
  • Enhancing website functionality and customer experience
  • Sending updates, offers, or alerts (with prior consent)
  • Conducting anonymized analytics and internal research
4. Conditions of Processing and Sharing

We process your personal data securely and transparently, for specific, legitimate purposes. Sharing of data is limited and occurs only under the following conditions:

  • With your explicit consent
  • When required to deliver products or services
  • In accordance with UAE legal requirements or upon request from competent authorities
  • During corporate restructuring or business transfer, in which case the new entity assumes the responsibilities of this Policy
  • For research and analytics, in an anonymized or aggregated format
5. Access, Correction, and Deletion of Data

You have the right to:

  • Access your personal data
  • Update or correct inaccuracies
  • Request deletion, unless retention is required by law (e.g., tax or legal obligations)
  • Exercise your rights by contacting us at ophelliatrading@gmail.com

Data may be retained for as long as necessary to meet legal obligations, settle disputes, or enforce agreements.

6. Use of Cookies and Similar Technologies

Cookies are small files that enhance your browsing experience. We use cookies to:

  • Support core website functions (e.g., login, shopping cart)
  • Analyze site performance and visitor behavior
  • Customize your user experience

You can manage or disable cookies via your browser settings, although some features may be limited as a result.

7. Data Security Measures

We apply robust technical and organizational safeguards to protect your personal data from loss, unauthorized access, misuse, or alteration, including:

  • SSL encryption for data transmission
  • Access restrictions and secure storage
  • Regular security audits and system monitoring

However, no digital transmission is completely secure. Users should take appropriate precautions when sharing information online.

8. Dispute resolution.
  • In the event of any concerns, Users are encouraged to first submit a written complaint to the Company via email.
  • We aim to respond within 30 calendar days.
  • Unresolved disputes will be escalated to the competent courts in the Emirate of Dubai, as per UAE law.
9. Changes to This Policy
  • This Policy may be updated periodically to reflect changes in law, technology, or business operations.
  • Updates will be published on this page with an effective date.
  • Continued use of our website following any updates indicates your acceptance of the revised Policy.
10. Contact Information

For questions, requests, or complaints related to personal data and this Policy, please contact us at:

Company Name: OPHELLIA GHEE & VEGETABLE OIL TRADING L.L.C
Address: Executive Bay Bldg., Tower B, 7th Floor, Room 707
Al A’amal Street, Business Bay, Dubai, UAE
Emirate: Dubai
TRN: 104170057400003
Email: ophelliatrading@gmail.com
Phone: +97145529101